Hey! You’ve landed on this page and we want to help you find happiness with our products. We typically do not except returns on opened/used products due to the nature of our skincare items being perishable and personal care oriented. Please contact us at info@romiapothecary.com for individual situations seeking refunds and exchanges. We will do our best to accommodate you.

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.


If you have emailed us to inquire about a refund/exchange we will notify you of the approval or otherwise regarding your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@romiapothecary.com


We only replace items if they are defective or damaged upon arrival. There are also case-by-case situations where we offer an exchange. Please contact us at info@romiapothecary.com

Need help?

Contact us at info@romiapothecary.com for questions related to refunds, exchanges, and returns.

Mahalo for shopping with us, ROMI team